1. Refund requests must be made within 14 days of the delivery date. After 14 days from the delivery date, you must contact Lamp.Work Customer Service by e-mail to determine the best course of action. Lamp.Work will not issue refunds for products purchased through other entities, such as distributors or retail partners.

2. A copy of the Lamp.Work credit card or PayPal purchase receipt may be requested prior to Lamp.Work Customer Service issuing a Return Authorization.

3. Unit must be in like-new condition and returned in original packaging with all original accessories, literature, and other components. Lamp.Work reserves the right to reject any refund request if the product is received damaged or if any accessories, literature, or other original components are missing.

4. A Return Authorization (RA) Number must be obtained prior to returning the product.

To request an RA number, please email and provide the following information:
Name
Address
Phone
Reason for Refund
Date of Purchase
 

5. Upon written receipt of the RA number, send the product to: Lamp.Work Attention:
RA #[RA number]
mestnost Rakitnika,15-th street
9000, Varna
Bulgaria

6. Products received without an RA number and the required documentation as
specified above may not be accepted or processed for return.

7. Products received that do not meet the above return criteria may be returned to the
customer via ground shipment.

8. You may be responsible for shipping costs for returning the product. The product should be shipped so that it can be tracked and/or insured; Lamp.Work is not responsible for products lost or damaged during return shipment.

9. Funds will be credited within 5 days of receipt of returned product pending
qualification and subject to the above criteria. Shipping charges are nonrefundable.